Key facts about our insurance services

 

        1. The Financial Services Authority (FSA)

 

The FSA is the independent watchdog that regulates financial services. It requires us to give you this document. Use this information to decide if our services are right for you.

 

2. Whose products do we offer?

 

 

►

 

We offer products from a range of insurers

 

 

 

We only offer products from a limited number of insurers.

Ask us for a list of insurers we offer insurance from.

 

 

We offer products from a single insurer

 

 

 

         3. Which Services will we provide you with?

 

►

We will advise and make a recommendation for you after we have assessed your needs.

 

 

You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.

 

 

          4. What will you have to pay for our services?

 

 

A fee.

 

►

No Fee.

 

 

 

        5. Who Regulates us?

 

Gauntlet Insurance Services, Wigglesworth House, 69 Southwark Bridge Road, London, SE1 9HH is authorised and regulated by the Financial Services Authority. Our FSA Register Number is 310165. Our permitted business is advising on, arranging and assisting in the administration of Non Investment Insurance Contracts.

You can check this on the FSA’s Register by visiting the FSA’s website www.fsa.gov.uk/register  or by contacting the FSA on 0845 606 1234.

 

6. Ownership

 

H J N Fitzalan Howard (Managing Director) owns 50.5% of Gauntlet Heritage Insurance Services.

Gauntlet Heritage Investments Limited own 25% of Gauntlet Heritage Insurance Services.

 

7. What to do if you have a complaint

 

If you wish to register a complaint, please contact us:

 

…in writing Write to The Managing Director, Gauntlet Heritage Insurance Services, Wigglesworth House, 69 Southwark Bridge Road, London SE1 9HH

 

…by e-mail hfh@gauntlet.uk.com (this is the e-mail address of the Managing Director)

 

…by phone Telephone 020 7394 2400, and ask to speak to the Managing Director

 

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

 

8. Are we covered by the Financial Services Compensation Scheme (FSCS)?

 

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 100% on the first £2,000 and 90% of the remainder of the claim, without any upper limit. Further information about compensation scheme arrangements is available from the FSCS.